Support
We're here to help
Questions about Cash Stash or your subscription? Reach us any of the ways below. For a disputed death report, a compromised account or a missing payment, use Urgent help — acknowledged within 2 UK business days, first action within 5.
Email support
Write to ds@digitalsurfing.co.uk. Include your account email and a short description of what happened.
Report a problem in the app
Select Report a problem at the bottom of the page. It automatically attaches diagnostic details so we can help faster.
Frequently asked questions
›How do I schedule a message?
Sign in and choose Schedule a message on your dashboard. Write your message, add the recipient, choose when it should be sent, then select Schedule. You can edit or cancel it before it is sent, while your account has write access.
›Can I attach photos or documents to a message?
Yes. Use the attachment control when preparing a scheduled message. Check that your files have finished uploading before saving it.
›How do I send a cash gift in the future?
Open Digital Cash from your account and follow Quick Start to set up your wallet and money rules. Choose the recipient, the release conditions and a fallback person. Real money requires a current paid subscription; the free trial uses a test wallet only.
›What does the free trial include?
The free 30-day trial includes up to 3 scheduled emails, 1 future task, 1 trusted contact and a test wallet. After the trial your account becomes read-only until you subscribe. Text messages, real money and Dead Man's Switch releases require a paid plan.
›How do I manage or cancel my subscription?
Cash Stash costs $50 USD per year, or $10 USD per month for Closer Monitoring, renewing automatically. Check the Pricing page for plan details. For help changing or cancelling your subscription, email ds@digitalsurfing.co.uk from your account email address.
›How do I delete my account?
Open Account settings and choose Delete my account, type DELETE, then select Confirm deletion. There is a 7-day grace period during which you can cancel. The deletion notice covers your account, scheduled messages, gifts, tasks, trusted contacts, attachments and reminders.
›I forgot my password.
On the sign-in screen, select Forgot your password? and follow the recovery steps.
›An attachment didn't upload. What should I do?
Check your connection and try uploading the file again. If it still fails, select Report a problem or email support with the file type and the error shown. Do not include private documents, passwords or wallet keys in your report.
Privacy, deletion & legal
Read how we handle your data, or request full account deletion.
Still stuck? Email ds@digitalsurfing.co.uk and we'll take it from there.